PRIVACY POLICY

TCG Grab & Go ("we", "us", or "our") operates the website tcggrabandgonyc.com and related vending machine services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

Information you provide directly: When you sign up for our rewards program, submit a partner inquiry, or contact us, you may provide us with information such as your name, email address, phone number, business name, and any other information you choose to share.

Payment information: Payments at our vending machines are processed by third-party payment processors. We do not store your full credit or debit card numbers. We may receive limited transaction data (amount, timestamp, last four digits) for accounting and support purposes.

Rewards program data: Our rewards program is administered by Magex USA. When you sign up, the information you provide is collected and stored by Magex under their privacy practices. We may receive aggregated or individual purchase and points data to administer the program.

Automatically collected information: When you visit our website, we and our third-party providers may automatically collect information such as your IP address, browser type, device type, pages visited, referring URLs, and timestamps. We use cookies and similar tracking technologies for analytics and to remember your preferences.

Information from social media and marketing platforms: If you follow us or interact with us on Instagram, TikTok, Whatnot, or other platforms, those platforms may share limited information with us in accordance with their own privacy policies.

We use the information we collect to: operate and maintain our Services; process transactions and administer the rewards program; send you marketing communications (only with your consent where required by law); respond to your inquiries and provide customer support; notify you about restocks, new machine locations, promotions, and other updates; improve our website, products, and services; detect, prevent, and address fraud or abuse; and comply with legal obligations.

If you opt in to receive marketing text messages or emails from us, we will send you promotional and transactional messages at the phone number or email address you provide. Consent is not a condition of any purchase.

Message frequency varies. Message and data rates may apply to SMS communications depending on your mobile carrier plan. We are not responsible for carrier charges.

You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. For help, reply HELP. You may opt out of marketing emails by clicking the unsubscribe link at the bottom of any marketing email.

Opting out of marketing communications does not affect transactional messages related to the rewards program, purchases, or other essential service communications.

We do not sell your personal information. We may share your information with: service providers who help us operate our business (for example, payment processors, hosting providers, analytics providers, email and SMS delivery providers, and the rewards program operator Magex USA); partner businesses that host our vending machines, solely as needed to operate the machines at their locations; law enforcement or regulatory authorities when required by law, subpoena, or to protect our rights and the safety of others; and any successor entity in the event of a merger, acquisition, or sale of assets.

We use cookies, web beacons, and similar technologies to operate and improve our website. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features of our Services.

We may use third-party analytics providers (such as Google Analytics or Vercel Analytics) to understand how visitors use our website. These providers may use cookies or other tracking technologies subject to their own privacy policies.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, delete, or port your information, and the right to opt out of certain types of processing. To exercise these rights, contact us at tcggrabandgonyc@outlook.com.

California residents: Under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information. We do not sell personal information as defined under the CCPA.

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take steps to delete it.

Our website may contain links to third-party websites and services, including our rewards program provider (Magex USA), social media platforms (Instagram, TikTok, Whatnot), and other services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Effective Date" at the top. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: tcggrabandgonyc@outlook.com

Instagram: @tcggrabandgonyc